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Operations 4 min read

The Hidden Cost of Disconnected Systems

Your ERP, MES, and quality systems don't talk. Here's what that's costing you.

T

Team Terrantic

Terrantic · January 5, 2025

How many systems do you log into every day?

For most operations managers in food processing, the answer is somewhere between 5 and 12. ERP for orders and inventory. MES for production. Quality system for inspections. WMS for warehouse locations. Labor system for time tracking. Maybe a separate planning tool. Definitely Excel for the stuff that doesn't fit anywhere else.

Each system works. Sort of. The problem is they don't work together.

The Data Silos You're Living With

Here's what disconnected systems look like in practice:

Your ERP says you have 500 bins of Honeycrisp. But it doesn't know that 80 of those bins failed quality inspection this morning. That's in the quality system.

Your MES shows Line 2 ran at 85% efficiency yesterday. But it doesn't know that the low efficiency was because you were running a difficult variety for a special customer order. That context is in the ERP order notes.

Your planning spreadsheet has tomorrow's schedule. But it was built at 4 AM with data that's now 6 hours old. The real-time production status? That's in the MES.

The result: every decision requires manual data gathering from multiple systems, reconciliation to find discrepancies, and judgment calls about which system to trust.

The Real Costs

We've worked with enough operations to quantify what this actually costs:

Time. Production managers spend 2-3 hours daily just gathering and reconciling data across systems. That's 500-750 hours per year per manager—time that could be spent on improvement, not data wrangling.

Decisions. When data is hard to access, people make decisions with incomplete information. A scheduler working from yesterday's inventory count will inevitably create suboptimal plans. We've seen planning accuracy improve 40-60% when real-time data is available.

Speed. Batch-processed data means you're always reacting to yesterday's problems. By the time the ERP updates overnight and you see the inventory discrepancy in the morning report, you've already shipped the wrong product.

Quality. Quality issues that span multiple systems—like a defect that correlates with a specific grower lot and a specific line configuration—are invisible because the data lives in different places.

Institutional knowledge. The workarounds for disconnected systems live in people's heads. When your best planner retires, so does their mental model of how to reconcile the ERP with reality.

Why Integration Projects Fail

"We tried to integrate our systems. It took 18 months and $2M, and we still don't have real-time data."

We hear this constantly. Traditional integration projects fail because they try to make legacy systems do something they were never designed to do.

Your ERP was built for financial transactions and batch processing. Asking it to provide real-time inventory visibility is like asking a spreadsheet to be a database—technically possible, but fundamentally wrong.

The answer isn't to replace your systems. It's to add a layer on top that:

  • Extracts data from each system in real-time (or as close as each system allows)
  • Normalizes and reconciles that data into a single source of truth
  • Makes the unified data available for analysis and decision-making
  • Pushes decisions back to the systems that need them

This is what we call a data orchestration layer. It doesn't replace your systems—it makes them work together.

What Changes With Unified Data

When your data is connected, decisions get better immediately:

The scheduler sees real inventory. Not yesterday's ERP snapshot, but current inventory adjusted for quality holds, in-transit receipts, and morning inspections.

Quality issues get context. When defects spike, you can instantly see which grower, which lot, which line, and which crew—correlating data that used to live in four different systems.

Managers manage instead of gather. Instead of spending the first two hours assembling data, they start the day with a unified view and spend their time on decisions.

Institutional knowledge becomes system knowledge. The reconciliation logic that used to live in your planner's head is now codified in the orchestration layer. When they retire, the knowledge stays.

Getting Started

You don't need to boil the ocean. Start with the integration that hurts most:

  1. Identify the data gap. Where do you spend the most time reconciling? Where do bad decisions happen because data was stale or incomplete?
  2. Connect those systems first. A focused integration that solves a real problem is better than a comprehensive integration that takes years.
  3. Prove the value. Show ROI on the first integration before expanding. This builds organizational buy-in and funds the next phase.
  4. Expand systematically. Add data sources as you identify new use cases. The architecture should make each addition easier than the last.

The Bottom Line

Disconnected systems aren't just an IT inconvenience. They're an operations tax you pay every day in wasted time, suboptimal decisions, and invisible problems.

The technology to fix this exists today. The question is whether you're ready to stop paying the tax.

Terri

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